Refund Policy

Last updated: 2026-08-04 Effective: 2026-08-04

Seafloor Species Mapper LLC offers a 14-day refund policy on all purchases made through SeafloorSpeciesmapper, including subscriptions (Focus, Pro, Enterprise) and Pay-per-use credit packs.

If you are not satisfied with your purchase, you may request a full refund within 14 days of the date of that purchase, for any reason.

All payments on SeafloorSpeciesmapper are processed by Paddle.com Market Ltd., our merchant of record. To request a refund, contact us at operations@seafloorspeciesmapper.com with your order or transaction ID, or request one directly through Paddle at paddle.net using the email confirmation you received at checkout. Approved refunds are issued to your original payment method, typically within 5–10 business days.

You can cancel a subscription at any time from your dashboard's Seats & licensing page, or through the Paddle-hosted customer portal (Profile → Manage subscription). Cancelling stops future billing; it does not itself trigger a refund of the current billing period — request that separately within the 14-day window above if you'd like one.

Questions about this policy can be sent to operations@seafloorspeciesmapper.com. See also our Terms of Service and Privacy Policy.